Frequently Asked Questions

Everything you need to know about our sterling silver jewelry.

What is the quality of the silver used in your jewelry?

All our jewelry is crafted from genuine 925 sterling silver, which is the industry standard for high-quality jewelry. Each piece is hallmarked where required by law to guarantee its purity.

How long does shipping take?

Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout if you need your jewelry for a special occasion sooner.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the item in its original, unworn condition for a full refund or exchange.

How should I care for my silver jewelry?

To maintain its shine, we recommend storing your silver in a cool, dry place and cleaning it regularly with a lint-free silver polishing cloth. Avoid contact with harsh chemicals, perfumes, and chlorine.

Does my jewelry come in a gift box?

Yes, every order from Silver by Mail arrives in a signature presentation box, making it ready for gifting immediately upon arrival.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal and Apple Pay.